CD/DVD Printing Kit Features About DATA BECKER Support

Troubleshooting

My CD/DVD Printing Kit 7 won't start!

CD/DVD Printing Kit 7 modifies the registry during the startup. If the data can't be written correctly, the program can fail to start.
You need to delete or rename the respective folder in the registry. The folder will be recreated by the program during the next start and the problem will be solved.
Please do the following procedures step by step:

  • Windows XP users: click Start->Run...; Windows Vista users: click on the Vista Start Orb, then click in the Start Search dialog box
  • Type regedit
  • Press enter - the registry editor opens
  • In the left-hand navigation pane of the registry editor select the following path: HKEY_CURRENT_USER/Software/DATA BECKER
  • Rename or delete the folder 448347 by right-clicking on it and selecting Rename or Delete accordingly
  • Close the registry editor
  • Run CD/DVD Printing Kit 7 again

I start CD/DVD Printing Kit 7 and the menus and buttons are missing

This problem could appear if you specified custom resolution of the screen items.
Changing the DPI resolution of screen items:

Windows XP users

  • Right-click the desktop and select Properties
  • Select the tab Settings and click on Advanced
  • In the Display area set the resolution of the screen items to 96 or 120 DPI and confirm by clicking OK
  • Now you need to change the font sizes to Normal in the Appearance tab
  • Confirm the changes by clicking on Apply and OK

Windows Vista users

  • Right-clickt on the desktop and select Personalise from the context menu
  • In the new dialog click on Adjust Font Size (DPI)
  • A new dialog pops up. Select Default Scale (96 DPI)
  • Confirm the changes by clicking on Apply and OK

Anytime I type in texts containing special characters and apply the changes, the special characters are converted to question marks

The symbols you are trying to insert are UNICODE characters. Since CD/DVD Printing Kit 7 saves texts using 8 bit per character, it can only render 256 different characters. It supports most of the Central- and Western-European languages, whereas some of the characters used in the Eastern-European languages can't be used.


Artwork printing takes too long, is incomplete or doesn't work at all

The reason for message during printing and long latency can be the driver or its configuration. Furthermore, printing speed and the printing itself can be influenced by some CD/DVD Printing Kit 7's settings.
Please find some useful tips for printing optimisation below:

Problems with HP printers

  • Make sure you use the newest version of the printer drivers. Check the manufacturer website for driver updates
  • Find out whether the driver offers the Low Memory Mode option. If this is the case, activate it

Reducing the data volume of the printout

  • Printing speed depends on the size of the images you embedded in your artwork. Test the printing function with one of the included themes or images. If you don't encounter the problem during the test, you would probably need to reduce the size (volume) of the images you use in your 'problematic' project.
  • If you use self-scanned images, don't set the scanning resolution higher than 150 DPI.
  • Save your custom layouts as JPG and not as, say, BMP. The size of a BMP is sometimes 20 times as large as that of the same image in the JPG format. Note: you can explicitly specify the compression rate of your JPGs with most image editors (e.g. Macromedia Fireworks, Photoshop).

Deactivate clipping

A digital image consists of single coloured dots (pixels) arranged in rows which are put underneath each other. This is why an image is always a rectangle. For this reason the areas outside of the round CD label need to be masked out. This is realised by a special printer driver function - clipping. If your CD/DVD label takes too long to print or can't be printed at all, it can be caused by your printer's missing support of clipping. In this case you need to deactivate this function in CD/DVD Printing Kit 7. Go to File->Print... (Standard printout) and uncheck the Cut round CD adhesive labels option.

Activate printing breaks

If you print several pieces of artwork at once (say, a CD label AND a cover AND an inlet), depending on the given project, considerable amounts data are sent to the printer. If your printer can't process so much data at once, you can break the constant data stream in several portions. Go to File->Print... (Standard Printout) and uncheck the Pause printer after each page option.